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Document Management
Quartz provides a powerful integrated document management system. This
stores and manages all forms of documents, including emails, whether created
in Quartz or from other sources. Documents created in Quartz are
automatically part of the relevant record, and for other sources there is
simple ‘drag-and-drop’ onto the relevant record or item in Quartz. Quartz
also allows direct scanning of paper documents into the system.
Automated and fully integrated ‘Mail-merge’ is also provided making it
very simple to select groups of contacts or organisations and create
tailored mailings which draw on the information held in Quartz. The letters
produced are automatically held as part of the record for future reference.
As well as saving time in creating letters/documents, the above
facilities help to improve communication with customers, and ensure a much
more robust, and readily available record is held for all customers and
prospective customers. Staff are enabled to move away from paper based
processes and associated filing, and work in a more flexible and time
efficient way. A paperless, or ‘paper-lite’, office becomes possible.
Key benefits are
- Faster creation of documentation
- Accurate data in documents (letters, reports, contacts, etc
- Improved quality of communications out from the awarding
organisation
- Implicitly augments the customer record to support customer service
roles
- Staff time savings
- Reduce or eliminate manual paper-filing for customer
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Click above to open a Factsheet giving more details on the
Quartz document management facilities (PDF, opens in a new window)
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